Refund & Cancellation Policy
Pickkapp is a prepaid service — you buy a plan or minutes up front, and the assistant answers calls against that balance. Here is exactly how refunds and cancellation work.
Free trial first
An eligible new customer receives a 14-day Personal Assistant trial, or 21 days when joining through a valid referral link or code. A person/customer receives one trial; extra accounts, locations, numbers or add-ons do not create additional trial eligibility. Please use the trial to decide if Pickkapp is right for you.
What is refundable
- Duplicate or failed payments: if you were charged twice, or charged without the minutes/plan being credited, we refund the extra charge in full.
- Unused plan purchase: if you buy a plan and have used none of its minutes, you may request a full refund within 7 days of purchase.
- Service failure: if a fault on our side made the service unusable for a sustained period, contact us — we'll credit minutes or refund pro-rata, at your choice.
What is not refundable
- Minutes that have been used (calls the assistant already answered).
- Partially used plans, top-ups, or add-on periods after the 7-day window.
- Charges older than 90 days.
Cancellation
There is no lock-in. You can stop at any time by disabling the assistant and removing call forwarding from your carrier — nothing renews automatically without a payment from you. Your remaining balance stays usable until your plan period ends.
How to request a refund
Email er_sudhanshusaxena@yahoo.com from your registered details with your phone number and the payment reference (visible in the dashboard's Payment history). Approved refunds are initiated manually by our team, normally within 7 business days, to the original payment method via Cashfree.