Refund & Cancellation Policy
Pickkapp is a prepaid service — you buy a plan or minutes up front, and the assistant answers calls against that balance. Here is exactly how refunds and cancellation work.
Free Forever first
An eligible customer receives 100 Free Forever minutes every calendar month. Referral codes identify the inviter when joining through a valid referral link or code. A person/customer receives one free account; extra accounts, locations, numbers or add-ons do not create additional free eligibility. Please use the free plan to decide if Pickkapp is right for you.
What is refundable
- Duplicate or failed payments: if you were charged twice, or charged without the minutes/plan being credited, we refund the extra charge in full.
- Unused plan purchase: if you buy a plan and have used none of its minutes, you may request a full refund within 7 days of purchase.
- Service failure: if a fault on our side made the service unusable for a sustained period, contact us — we'll credit minutes or refund pro-rata, at your choice.
What is not refundable
- Minutes that have been used (calls the assistant already answered).
- Partially used plans, top-ups, or add-on periods after the 7-day window.
- Charges older than 90 days.
Cancellation
There is no lock-in. You can stop at any time by disabling the assistant and removing call forwarding from your carrier — nothing renews automatically without a payment from you. Your remaining balance stays usable until your plan period ends.
How to request a refund
Open Settings → Payments & invoices in the Pickkapp app, choose the payment and select Refund help. Your request and its status remain visible there. If you cannot access the app, email er_sudhanshusaxena@yahoo.com from your registered details with your phone number and payment reference. Approved refunds are initiated through Cashfree to the original payment method, normally within 7 business days.